Dear Customers:

BCI provides IT services for companies primarily in Mississippi, Arkansas, and Louisiana; however, not only do we have customers in other states, but many of our customers have locations all over the US and world.  Due to the nature of our business, our employees are often in multiple customer locations per week.  As more cases of coronavirus (COVID-19) are emerging across the country, we are working proactively – following guidelines from the Mississippi Department of Health and the CDC – to provide a safe and healthy environment for our employees while ensuring business continuity in service for our customers.

As the situation continues to evolve, we are taking measures to maintain business continuity and protect the health of our employees, customers, and partners – as well as our community as a whole.   We will continue to use guidance from the Mississippi Department of Health and the CDC - https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html.

As of now – here is a brief overview of our current policies:

  • If employees show signs of symptoms related to COVID-19, have traveled to a restricted destination, or have been in close physical contact with someone who has traveled to a restricted destination and is showing symptoms, we require them to work from home for 14 days.
  • We have also shared best practice health tips with all employees.
  • 90% of our staff is working remotely to avoid groups of 10 or more
  • Travel to certain international destinations has been stopped – and it rarely occurred in our day-to-day operations.
  • All other travel has been restricted to business-critical only.   Many of our customers have restricted visitors to their locations already.
  • Your BCI team will reach out if you have planned meetings or events to explore virtual options with you.

We want to be clear that these policies do NOT change how we work with you.  Nor will these policies impact our ability to provide the great products and services you rely on.   Fortunately, technology makes it possible for most of our services to be done remotely, and out of respect for all of our employees’ and customers’ safety and health – we will lead with that option when it is possible.   Some tasks will still require onsite work, and we will perform those services as usual.   All other work will be done remotely unless requested by you.

We will be continuously monitoring the situation as it evolves and will make adjustments to our policies accordingly to help keep everyone safe and healthy.

We believe we have an opportunity to use technology and our expertise in helping you respond fast in critical situations to aid our broader community in handling the challenges of the coronavirus, so please reach out to us for business continuity considerations.

Sincerely,

Jonathan Hollingshead
President
Business Communications, Inc.