Support Center

Welcome to the Business Communications, Inc. Support Center

Please use the following contact information for technical support requests only. For all other inquiries please use the information and form on the Contact Us page.

Phone Support

  • Submit a Support Request

    • Priority 1 - CRITICAL - Production systems are down, causing critical impact to business operations if service is not restored quickly. BCI commits substantial resources around the clock to resolve the situation
    • Priority 2 – MAJOR - Production systems are severely degraded, impacting significant aspects of your business operations. BCI commits full-time resources during business hours to resolve the situation (8am-5pm central M-F excluding holidays)
    • Priority 3 – MINOR - Productions systems are degraded. Functionality is noticeably impaired, but most business operations continue. BCI commits resources as available during normal business hours (8am-5pm central M-F excluding holidays)
    • Priority 4 – INFORMATIONAL - Customer requires assistance but daily operations are not affected. BCI places these requests into a standard job queue for research and response. Calls are generally returned within 48 hours.
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