Customer Service and Support Contact Information:

Telephone: 601-427-4184
Customer Service Information Sheet: Customer Service – Call Handling Procedures

Service Desk Request Form:

If it is after hours and your request is an emergency, please call the direct support Line:

    • Priority 1 - CRITICAL - Production systems are down, causing critical impact to business operations if service is not restored quickly. BCI commits substantial resources around the clock to resolve the situation
    • Priority 2 – MAJOR - Production systems are severely degraded, impacting significant aspects of your business operations. BCI commits full-time resources during business hours to resolve the situation (8am-5pm central M-F excluding holidays)
    • Priority 3 – MINOR - Productions systems are degraded. Functionality is noticeably impaired, but most business operations continue. BCI commits resources as available during normal business hours (8am-5pm central M-F excluding holidays)
    • Priority 4 – INFORMATIONAL - Customer requires assistance but daily operations are not affected. BCI places these requests into a standard job queue for research and response. Calls are generally returned within 48 hours.
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