Your business depends on your IT systems. We’re confident that we are the only network services, computer support, or IT consulting business in the South that provides these benefits to your business.
Here are the reasons you can depend on BCI to keep your business up and running:
120+ Security Certifications – We have over 30 engineers with more than 10 years’ experience with multiple IT certifications. We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology. Our company and our engineers hold some of the industries’ highest certifications. We won’t be sending out warm bodies to train on your dime! Technology makes IT possible, but Our People make IT happen!
Quick response – A live person will answer your call, or you can enter a service ticket yourself online. 99% of all calls are answered by a person! Average Time To Answer is 2 seconds! We can log in to your PC or server remotely and resolve many issues immediately without the wait for a technician to travel to your location.
Reputable – BCI has been around for over 25 years and is a respected leader in the community and the industry. Our proudest accomplishment is continuing to provide service to over 500 long-term clients who year after year put their trust in us. We are trusted by some of the largest companies in our region.
Business savvy – We design, evaluate and justify technology solutions from a thorough understanding of the business benefit for your company.
One Stop Shop – We handle all aspects of your IT infrastructure including hardware and software management, vendor relationships for your internet connectivity, print management, maintenance renewals, and any other related technology needs. We focus on your IT so you can focus on your business.
Proactive – Our service philosophy is proactive, not reactive. With state-of- the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.
Comprehensive project management – Our extensive experience managing all types of complex projects means we will handle every detail and coordinate all vendors so you can rest assured that your project will be completed on time and on budget.
No tech talk – You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.
100% Satisfaction Guarantee – We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.
Freedom From Unpredictable IT Spending – You’ll never be surprised. We offer an all- inclusive proactive, reliable and affordable support plan, ensuring that our clients are not nickel-and-dimed when they need us the most. Many companies bill IT support through prepaid blocks or time and material invoices – meaning the more problems a client has, the more the client pays. At BCI, we do things differently. Our fixed-fee support plan enables you to manage IT costs and avoid unnecessary IT spending.